Hello, if you want to exchange or return your order, you can contact us via WhatsApp at 0548221516. Exchange policy: 1. Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to exchange the product provided to him by Tal Rainbow store within five days from the date of receiving the product, and he does not have the right to exchange the product after five days have passed. 2. To exchange the product, it must be in good condition and the consumer must not have used the product or benefited from it, and the Tal Rainbow team has the right to inspect the product before exchanging it to ensure its safety. 3. The consumer does not have the right to exchange the product in the following cases: - If the product was manufactured based on the consumer's request or according to specifications he defined, excluding products with a defect or that violated the specifications set by the consumer. - If a defect appears in the product due to the consumer's misuse. Return policy: 1. Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to return the product provided to him by Tal Rainbow store within three days from the date of receiving the product, and he does not have the right to return that product after three days. 2. To return the product, it must be in good condition and the consumer must not have used the product or benefited from it, and the Tal Rainbow team has the right to inspect the product before returning it to ensure its safety. 3. The consumer does not have the right to return the product in the following cases: - If the product was manufactured based on the consumer's request or according to specifications he defined, excluding products with a defect or that violated the specifications set by the consumer. - If a defect appears in the product due to the consumer's misuse. 4. If the conditions of the return policy are met, the consumer has the right to return the product to our store and get a refund of the paid amount.